In this video Sam is demonstrating non-verbal listening. Though she gives positive non-verbal cues, such as nodding, leaning in and other supportive body language she gives no verbal direction.
This style of listening is effective but only up to a point. While effective non-verbal signals can show a person you are listening to them, if they are done mindlessly or are not soon supported by other listening signals, the speaker can start to wonder whether the person is listening after all.
In the next clip, Marion tells us about how this style of listening made her feel. She talks about being unsure of Sam’s interest in the conversation and whether or not she should continue talking. This video highlights that when listening to another person, you may need more than just non-verbal cues to indicate your interest and encourage the speaker to continue.