Listening styles can greatly influence the outcome of a conflict. Have a look at some of the videos below that explain the different listening styles and provides suggestions on improving your listening skills.

Some key points to remember are:

• Use both verbal and non-verbal responses
• Stay focussed on the topic the speaker is talking to you about
• Focus on hearing what the speaker has to say, not rush to problem solve
• Empathise with the speaker but be conscious not to make them more concerned
• Focus on the content of the speaker’s message; try not to get too hung up on small details

BEGIN